Privacy Policy

This privacy policy explains how Straight Landscaping Ltd ("we", "us", "our") collects and uses personal data. We are the data controller for the information described here.

Registered company name: Straight Landscaping Ltd. Company number: [PLACEHOLDER — TO BE CONFIRMED]. Registered address: [PLACEHOLDER — TO BE CONFIRMED]. Contact email: straightlandscapinginfo@gmail.com. Contact phone: +44 7376463172.

This policy is written to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact us or submit a quote request we collect your name, phone number, email address, the property address or postcode where the work would take place, the service you're interested in, your description of the work, and any photographs you choose to upload.

If you email or call us, we keep a record of that correspondence so we can deal with your enquiry and any follow-up work.

Our website may collect limited technical information such as IP address, browser type and pages visited. See our cookie policy for more detail.

To respond to your enquiry, prepare a quote and arrange a site visit. Lawful basis: steps taken at your request prior to entering a contract.

To carry out and administer work you have booked, including scheduling, invoicing and aftercare. Lawful basis: performance of a contract.

To keep business and accounting records. Lawful basis: legal obligation.

To improve our services and respond to feedback or complaints. Lawful basis: our legitimate interests in running and improving the business.

We do not sell your personal data, and we do not use it for marketing without your consent.

We share personal data only where necessary: with suppliers and subcontractors involved in delivering your project, with our accountants and professional advisers, with IT and hosting providers who support this website and our systems, and with authorities where the law requires it. A current list of processors is available on request from [PLACEHOLDER — TO BE CONFIRMED].

Any third parties we use are required to keep your data secure and to use it only for the purposes we specify.

Enquiries that do not lead to work are held for a limited period and then deleted. Records relating to completed work, including contracts, invoices and guarantees, are retained for as long as we need them for tax, accounting and legal purposes, which is generally six years.

Our full retention schedule is available on request: [PLACEHOLDER — TO BE CONFIRMED].

Your data is stored on systems located in the UK or the European Economic Area wherever possible. If a supplier processes data outside the UK, we ensure an appropriate safeguard such as UK adequacy regulations or the International Data Transfer Agreement is in place.

Under UK GDPR you have the right to access your data, have inaccurate data corrected, request erasure, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [PLACEHOLDER — TO BE CONFIRMED]. We will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113.

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including access controls and secure storage. No transmission over the internet can be guaranteed as completely secure.

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Questions about this policy should be sent to [PLACEHOLDER — TO BE CONFIRMED].